Complaints and withdrawal

Complaints

If the plaque does not match its description or is damaged, you may complain within two years of receiving it.

Send your complaint to kontakt@srcesadusom.com, with your order number, a description of the problem and, if possible, a photo.

We confirm receipt straight away, reply with a proposed solution within 8 days, and resolve the complaint within 15 days. We keep a record of all complaints.

This is a translation. If the versions differ, the Serbian version applies.

Withdrawal

Within 14 days of receiving the plaque you may withdraw from the purchase without giving a reason. Send us a withdrawal statement (the form below or any clear statement) to kontakt@srcesadusom.com.

Return the plaque to the address we send you once we receive your statement, within 14 days of withdrawing. You pay the return cost. We refund you within 14 days of receiving your statement.

Withdrawal form

To: Srce Sa Dušom, kontakt@srcesadusom.com

I hereby withdraw from the contract for the purchase of a QR plaque.

Order number: ______ · Received on: ______ · Name: ______ · Address: ______ · Date and signature: ______